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FAQ 3we —
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Not sure about something? We have compiled answers to the most frequently asked questions by 3we members — from registration, deposits, withdrawals and promotions to technical support.

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Select the topic you need or scroll down to browse all FAQ questions by category.

Registration & Account

A complete guide on how to register a 3we account, the KYC process, updating personal information and managing your account daily. Done in less than 3 minutes.

Deposit & Payment

Learn about all supported deposit methods — FPX, Touch 'n Go, GrabPay, bank transfer and more. Deposits are processed within minutes.

Cash Withdrawal

How to request a withdrawal, minimum limits, processing times and what to do if your withdrawal takes longer than usual.

Promotions & Bonuses

Everything you need to know about welcome bonuses, wagering requirements, promotion validity periods and how to claim rewards available to your account.

Mobile App

How to download and install the 3we app for Android and iOS, common troubleshooting tips and how to log in using biometrics for the best experience.

Security & Privacy

Information on SSL encryption, two-factor authentication, personal data protection and how to report suspicious activity on your account to our team.

Welcome to the 3we FAQ Centre

We understand that when you have a question, you want a quick and accurate answer without having to wait. That's why we've carefully put together this FAQ page — compiling over 60 of the most frequently asked questions by 3we members across Malaysia.

Whether you are a new member who just registered, or a long-time member looking for guidance on a procedure, answers to most of your questions can be found here. We also continuously update this FAQ content whenever there are policy changes or new features launched on the 3we platform.

How to Use This FAQ Page?

Use the category buttons at the top of the page to jump directly to the topic you're interested in — Account, Deposit, Withdrawal, Promotions, Games or Security. Each question can be expanded with a single click to display the full answer. If your question isn't listed here, the 3we support team is ready to help via live chat 24 hours a day, 7 days a week.

We also recommend checking this FAQ section before contacting support, as most common issues — including login problems, deposit delays, and bonus requirements — are already answered in detail below.

Account & Registration

Click the "Register" in the top right corner of the page. Enter your phone number, username and preferred password. Enter the OTP verification code sent to your phone number, and your account will be active in less than 3 minutes. Registration is completely free.

The minimum age requirement to register and play at 3we is 18 years old. This is a mandatory requirement with no exceptions. During the KYC verification process, you will need to submit a valid identification document to confirm your age.

For KYC verification, you will need to submit a copy of your MyKad (front and back) or a valid passport. The verification process is typically completed within 1 to 24 working hours. KYC is an important step to ensure account security and enable unrestricted withdrawals.

No. Each individual is only permitted to hold one 3we account. Duplicate accounts are a violation of our terms of service and may result in all associated accounts being suspended. If you are having trouble accessing your existing account, please contact our support team for assistance.

Log in to your account, go to "Profile Settings" and select "Update Phone Number". You will need to verify your identity via OTP on your old number first before the new number can be registered. This process takes less than 5 minutes.

Deposit & Payment

3we supports multiple deposit methods including FPX bank transfer, Touch 'n Go eWallet, GrabPay, Boost, direct interbank transfer, and selected cryptocurrencies. All methods are available 24 hours a day and deposits are typically credited to your account within 1 to 5 minutes.

The minimum deposit amount at 3we is just RM 10. This makes our platform highly accessible — you can start playing without needing to commit a large sum. There is no daily deposit limit for regular members, and limits can be increased for VIP members.

If your deposit has been deducted from your bank but has not been credited within 15 minutes, please contact our live chat support immediately. Please have the following ready: deposit amount, transaction date and time, and your payment reference number or receipt. We will review and resolve the issue within 30 minutes.

3we does not charge any processing fees for deposits. The full amount you send will be credited to your account. However, some banks or eWallet providers may apply a small fee on their end — this is beyond 3we's control.

Cash Withdrawal

Most withdrawal requests at 3we are processed within 5 to 15 minutes. For large withdrawal amounts (exceeding RM 10,000), an additional security review may take up to 2 working hours. We always strive to process withdrawals as quickly as possible.

The minimum withdrawal amount at 3we is RM 30. Ensure your account balance is sufficient and all bonus wagering requirements (if any) have been met before submitting a withdrawal request. Accounts that have completed KYC verification will enjoy a smoother and faster withdrawal process.

Withdrawals may be rejected for several reasons: bonus wagering requirements have not been met, bank account details do not match the registered username, the account has not completed KYC, or suspicious activity has been detected and requires investigation. Contact our support team to find out the exact reason and how to resolve it.

Promotions & Bonuses

New 3we members are eligible for a welcome bonus on their first deposit. The bonus amount and percentage depend on the current active promotion. Check the Promotions for the latest information on ongoing offers. Bonuses will be automatically credited after your first successful deposit.

Wagering requirements mean you need to wager the bonus amount (or deposit + bonus) a specified number of times before the funds can be withdrawn. For example, if the wagering requirement is 5x and you receive a bonus of RM 50, you need to place bets totalling RM 250 before you can withdraw those funds. Requirements vary for each promotion.

Yes. If you do not wish to receive a bonus, you may opt out of activating it when making a deposit. If a bonus has already been automatically credited, contact our support team to cancel it before placing any bets. Once a bet has been placed, the bonus cannot be cancelled.

Games & Betting

3we offers a wide range of game categories including live sports betting (football, basketball, tennis and over 30 other sports), video slot games with thousands of titles, online bingo, live casino games with real dealers, and esports tournaments. All games can be played directly from your web browser or mobile app.

Yes. All slot and casino games at 3we use a certified and independently audited RNG (Random Number Generator) system. This ensures every game outcome is completely random and cannot be manipulated. We are committed to fair and transparent gaming practices for all members.

Yes. 3we supports responsible gaming practices. You can set daily deposit limits, betting limits, or loss limits through the "Responsible Gaming" section in your account settings. Limits set will take effect immediately and can be adjusted according to your needs.

Security & Privacy

All your personal data and financial information is protected using 256-bit SSL encryption — the same encryption technology used by leading banking institutions worldwide. Your data is stored on secure servers and will not be shared with third parties without your consent, except where required by law.

Change your password immediately via the Login, then enable two-factor authentication (2FA) if you haven't done so already. Contact our support team via live chat to report any suspicious activity. We can temporarily freeze your account during the investigation to protect your funds.

No. The 3we team will never ask for your password, PIN number, or OTP code through any communication channel. If anyone claims to be a 3we staff member and requests this information, do not provide it and report it to us immediately. This is a fraud attempt.
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If your question is not listed above, our support team is available to help 24 hours a day, 7 days a week.

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Platform Information
  • 256-bit SSL Encryption
  • Deposits processed within 5 minutes
  • Withdrawal in 5–15 minutes
  • 24/7 support via live chat
  • Responsible gaming
  • For adults aged 18+ only
Still Have Questions? Contact Us
Live Chat Available 24/7 — the fastest way to get immediate assistance from our team.
Support Email [email protected] — for enquiries that require documentation or written proof.
Operating Hours 24 hours a day, 7 days a week including public holidays.
Response Time Under 5 minutes via live chat, under 2 hours via email.

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