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3we's Commitment

Responsible Gaming — Your Safety is 3we's Priority

We believe great entertainment starts with healthy self-control. 3we provides the tools, support, and complete guidance so every member can enjoy gaming in a responsible and enjoyable way.

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Understanding Responsible Gaming

What Is Responsible Gaming?

Responsible gaming is more than a slogan — it is a way of life that we wholeheartedly support at 3we. The concept refers to a balanced approach to play, where entertainment does not interfere with one's daily responsibilities, finances, or personal relationships.

At 3we, we understand that every member has a different style and limit. Some play purely for leisure, some enjoy the challenge of sports strategy, and others love the thrill of slot games. Whatever your preference, the same principle applies — play within your means, never chase your losses, and ensure that gaming never replaces the more important priorities in your life.

Research shows that the vast majority of online players enjoy this form of entertainment in a healthy way without any issues. However, a small number of players may find it difficult to control their gaming habits from time to time. This is why 3we provides a comprehensive support framework — not as a requirement, but as our moral responsibility to every member who joins our community.

Remember — gaming should be a source of joy, not stress. If you start to feel that gaming is beginning to have a negative impact on your life, that is a sign to pause and reassess your approach.

3we Core Principles

Entertainment First: Play for fun, not as a primary source of income.

A Clear Budget: Set a spending limit before you start playing and stick to it.

Controlled Time: Limit your play time and do not let it interfere with your daily routine.

Never Chase Losses: Accepting losses as part of entertainment, not as a debt to be recovered.

Ask for Help When You Need It: There is no shame in seeking support when gaming starts to feel out of control.

3we provides free self-control tools to all members. You can activate them at any time through your account settings.

Self-Control Tools

6 Tools Responsible Gaming 3we

All these tools are available free of charge to every 3we member and can be activated instantly through your account settings with no approval wait time.

Deposit Limit

Set the maximum amount you can deposit within a daily, weekly, or monthly period. Once this limit is reached, no additional deposits will be allowed until the new period begins.

Effective Immediately

Loss Limit

Create a financial safeguard by setting a maximum loss limit. Once this limit is reached within the defined period, your account will be automatically blocked from placing further bets.

Automatic Protection

Session Time Limit

Control the duration of each play session. The 3we system will send an alert when you are approaching your set time limit, and automatically end the session once the limit is reached.

Alerts & Auto Time-Out

Account Break (Time-Out)

Need a short break? Activate the time-out feature to block access to your account for 24 hours, 48 hours, one week, or one month — a decision you can make on your own, no questions asked.

Flexible Options

Self-Exclusion

For members who wish to stop for an extended period, the self-exclusion feature allows you to fully block your account for 6 months, 1 year, or permanently, depending on your needs.

Long-Term Protection

Activity Review

Monitor your complete gaming history — transactions, play time, wins and losses — in one clear, easy-to-understand dashboard to help you make informed decisions.

Complete Dashboard

All these control tools can be activated via the Account Settings after login. Any limits set will take effect immediately. To reduce a limit, a cooling-off period applies to ensure decisions are made with careful consideration.

Know the Signs

Signs Problem Gambling

Identifying early warning signs is the most important first step. Review this list honestly to assess your own playing habits.

Early Warning Signs
  • Only feeling excited when betting with increasingly larger amounts.
  • Frequently thinking about how to get extra money to keep playing.
  • Using money set aside for other needs (bills, food, children's schooling).
  • Trying to hide gaming habits from family members or close friends.
  • Feeling the urge to play as an escape from problems or life pressures.
  • Frequently chasing losses in the hope of winning back in the next session.
Serious Signs That Require Action
  • Relationships with family or friends affected by gaming habits.
  • Declining work or academic performance due to spending too much time gaming.
  • Borrowing money or going into debt solely to fund your play.
  • Unable to stop playing despite repeated attempts to do so.
  • Feeling restless, irritable, or anxious when unable to play.
  • Experiencing sleep problems, emotional stress, or anxiety related to gaming.

If you recognise yourself in any of the signs above, this is not a reason to feel ashamed — it is a sign of courage to acknowledge that you need a little support. Contact the 3we support team or activate your self-control tools now. You do not have to go through this journey alone.

Self-Assessment

Questionnaire Self-Assessment

Answer the following questions honestly. This is not a formal test — it is simply a quick guide to help you assess whether your gaming habits are still within a healthy range.

If you answered "Yes" to two or more of the questions below, we encourage you to use the 3we self-control tools or contact our support team for further guidance.

1

Have you ever played with money that was meant for essential needs such as rent, food, or bills?

2

Have you ever lied to loved ones about how much time or money you have spent on gaming?

3

Do you often feel the need to increase your bet amount to experience the same level of excitement?

4

Have you ever tried to stop playing but failed to do so despite a strong resolve?

5

Is gaming starting to affect your work performance, family relationships, or mental health?

6

Do you play to escape problems, stress, or negative feelings in your daily life?

How to Get Help

Step Getting Support

If you need help, here are simple steps you can take through the 3we platform:

1
Login to Your Account

Access your 3we account and go to the Account Settings section to view all available self-control options.

2
Activate the Right Control Tools

Set deposit limits, loss limits, time limits, or account breaks based on your current needs. All these tools take effect immediately.

3
Contact the 3we Support Team

Live chat with our trained support team for personalised guidance on responsible gaming — available 24 hours a day, 7 days a week.

4
Get Professional Support

For more in-depth assistance, we encourage you to seek professional counselling services. Our team can provide information on support resources available in Malaysia.

All communications with the 3we responsible gaming support team are fully confidential. The information you share will not be used for any purpose other than to assist you.

Platform Responsibility

Commitment 3we to Member

Responsible gaming is not solely the member's responsibility — it is a shared one. Here is what 3we does every day to ensure a safe environment.

Strict Age Verification

3we uses a strict KYC process to ensure that only individuals aged 18 and above are permitted to register and play on our platform.

AI Behaviour Monitoring

Our system uses smart analytics technology to detect risky gaming patterns and proactively deliver early interventions to the relevant members.

Staff Training

All 3we support staff receive specialised training in identifying and addressing problem gambling issues in an empathetic and professional manner.

Active Awareness Message

We display responsible gaming messages and reminders regularly during play sessions to ensure members remain aware of their gaming habits.

No Excessive Advertising

3we does not send aggressive or pressuring marketing communications to members, especially those currently in a break or self-exclusion period.

Fund Protection Policy

Member funds are held in accounts separate from company operations, ensuring your money is safe and can be withdrawn at any time in accordance with the stated terms.

FAQ

FAQ Responsible Gaming

Log in to your 3we account, go to Account Settings and select the Responsible Gaming. There you will find options to set a daily, weekly, or monthly deposit limit. Enter your desired amount and click save — the limit takes effect immediately. Any deposit attempt that exceeds this limit will be automatically blocked by the system.

Self-exclusion at 3we takes effect immediately as soon as you activate it. Your account will be fully restricted and you will not be able to access any games for the selected duration. For permanent exclusion, please contact our support team directly via live chat to process the request in complete confidence.

To increase a limit (for example, raising your deposit or loss limit), the change will take effect after a cooling-off period of 24 hours to 7 days depending on the limit type. This is an intentional protective measure to ensure you make decisions with careful consideration rather than impulsively. However, to reduce a limit or activate a restriction, changes take effect immediately.

Yes. Even though your account is blocked from any gaming activity during the self-exclusion period, you may still withdraw the remaining balance in your account. Please contact the 3we support team for assistance with the withdrawal process. We are committed to ensuring your funds are always safe and accessible whenever you need them.

If you are concerned about the gaming habits of a family member or loved one, the best step is to have an open and empathetic conversation without passing judgment. Encourage them to use the self-control tools available on the 3we platform or to seek professional help. You can also contact the 3we support team for guidance on the best way to help your loved one through this situation.

Entirely. Any interaction related to responsible gaming — whether setting limits, self-exclusion, or discussions with our support team — is fully confidential and protected by 3we's strict privacy policy. This information is never shared with any third party and is used solely to help you play more safely and responsibly.

Play Smart, Win Happy

Join the 3we community today and enjoy a safe, fair, and enjoyable gaming experience — with full responsible gaming tools available to every member.

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